Help Center

I am an artist. How do I join? Create your account, then enlist to build your profile: photos, showreels, physical details and experience. A complete profile is what agencies search on, so fill in as much as you can.

I am an agency or casting director. Register an agency account. Once you have talent-search access you can filter the talent pool, build shortlists and compare candidates, post auditions and review applications from your dashboard.

Do I need an account to look around? No. Anyone can browse open auditions without signing in.

I forgot my password. Use password reset and we will email you a reset link. Check your spam folder if it does not arrive within a few minutes.

I signed up with the wrong account type. Account roles (artist, agency, general user) decide which dashboard you land on. Message us and we will correct the role rather than you creating a duplicate account.

I want my account and data deleted. Email info@castafrik.com from the address on the account. See the Privacy Policy for what we hold and how long we keep it.

What does it cost? Registering and browsing auditions is free. Artists pay a one-off unlock to create and edit a full profile and portfolio, and can add a shareable-link and visibility plan — GH₵30 for 3 months or GH₵100 for 1 year. Agencies pay for timed talent-search access: GH₵20 for 1 hour, GH₵90 for 5 hours, GH₵300 for 24 hours. All prices are in Ghana Cedis (GHS).

How do I pay? Through Paystack, our payment provider, using a card or mobile money. The payment window opens on our site and Paystack handles the card details — we never see or store them.

I paid but my access did not unlock. This is almost always a delayed confirmation from the payment provider. Return to the page you were on and use the “Verify now” button on the payment confirmation screen, or reload your dashboard after a minute. If it still has not unlocked, message us with the email on your account and the payment date and we will fix it manually.

Do subscriptions renew automatically? No. Timed access simply expires at the end of the period you paid for. Nothing is charged again unless you choose to buy another period.

Refunds. If you were charged twice, or paid and never received access, contact us and we will refund you. See the Terms of Service for the full refund position.

How do I apply? Open an audition, check the requirements, and submit your application from your artist dashboard. Some auditions include a form or ask for specific media — complete every required field or the application will not send.

How will I know if I have been shortlisted? Application status updates appear on your dashboard, and agencies contact shortlisted artists directly.

Why was my application rejected? Agencies cast to a brief — height, age range, location, skills. A rejection is about fit for that one role, not the quality of your profile. Keep applying.

Casting Afrik will never ask you to pay a person to be cast. Every legitimate payment happens on this website through Paystack and produces a receipt. Nobody from our team will ever ask for your password.

Be cautious if anyone asks you to pay a “casting fee” by mobile money to a personal number, moves you off the platform immediately, or pressures you to send private photos. Report it to us and we will investigate and remove the account.

We answer WhatsApp and email personally — no ticket queue.

Full contact details and hours are on the Contact page.